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Instant Technical Assistance, Anywhere
To provide our customers with optimal support, we offer a complete assistance service, accessible either through a telephone hotline or by the on-site intervention of a specialized technician. The following explains how to access the service and the differences between the two support options.
Remote Support Hotline
TELEASSISTANCE SERVICE WITH TICKET SYSTEM
Need technical support? Our Hotline is here to provide fast and effective help.
Our phone support allows you to connect directly with a specialized technician who will assist you in resolving your issue or managing your request.
All reports are logged through a ticketing system, providing traceability, transparent response times, and structured support.
Technical Assistance Request
FIELD ASSISTANCE FOR REPAIRS, MAINTENANCE, AND INSTALLATIONS
If a problem cannot be solved remotely, our on-site technical support service provides a specialized technician to assist you directly at your premises.
We support you in quickly addressing breakdowns, malfunctions, or technical issues that require on-site presence. Our skilled technicians ensure minimal downtime and restore your system to full functionality efficiently and professionally.
