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Ticket Management – Remote Support
TICKET MANAGEMENT – REMOTE SUPPORT
Fields marked with * are mandatory
1. GENERAL INFORMATION
Customer *
Plant / Site *
Customer Reference
Contact Person
Contact Email
Machine
Serial Number
Contact Date *
Service Technician *
Intervention Type *
Contact Method
2. DAILY REPORT
3. PENDING ACTIVITIES
4. CONCLUSIONS
5. PHOTOS OF REPLACED PARTS
6. HT INTERVENTION CLOSURE
HT Intervention Closure
Time used (hours/tickets)
Time type
Prepaid hours/tickets balance before the intervention
Prepaid hours/tickets balance after the intervention
Last contact time *
Last contact date *
HT Technicians
Service Manager
Notes

Service Technician Signature

Sign in with an authorized account to load customers.
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